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These terms set out the rules for using your 5999b account — from how you fund it through Nagad, Rocket, or Bank Transfer, to how we handle disputes and close inactive sessions. Access to this platform depends on your local law and eligible regions, so read through carefully before you start.
Your use of 5999b is governed by the terms on this page. They apply the moment you open an account and continue for as long as your account remains active. We update these terms when our services change — the version shown in your account dashboard after login is always the current one. You will see a notification when changes go live, and continued use of the platform after that point means you accept the updated terms. Payment activity through Nagad, Rocket, or Bank Transfer falls under these terms in addition to the policies of those payment providers. Where the two sets of rules differ, the more restrictive one applies. We do not control the terms of those services, so check them separately. Transactions recorded in your account wallet are the authoritative record of your balance; if you spot a discrepancy, contact support through the channels listed on this page. Access and eligibility depend on local law in Bangladesh and any other region where you use the platform. We do not make any representation about legality outside eligible regions. If local law changes in a way that affects your access, we will reflect that in these terms and notify you through your registered contact details.
Nagad transfers are processed subject to Nagad's own terms; your 5999b wallet reflects the confirmed credit.
Rocket payments follow Rocket's provider rules; contact support if a Rocket transaction does not appear in your account.
Bank Transfer timings vary by your bank; the 5999b record in your account wallet is the reference point for any query.
These terms do not cover every interaction the same way. Knowing which part of your 5999b activity falls under which rule saves time when something needs sorting. The four areas below draw the line clearly — account access is fully within scope, while third-party services like Nagad or Rocket operate under their own separate policies.
Login, session management, and device continuity all fall squarely inside these terms. If access is blocked or a session drops unexpectedly, these terms define how we handle it and what you can request.
Deposits and withdrawals through Nagad, Rocket, or Bank Transfer are covered here as far as your 5999b wallet balance is concerned. The payment provider's own rules govern their side of the transfer.
Game content from Habanero, PlayStar, Microgaming, and Pragmatic Play is served under licence to 5999b. These terms cover your right to access that content; the studios retain their own intellectual property rights.
Any service not operated directly by 5999b — including payment rails and device app stores — sits outside the scope of these terms. We link to third-party services for convenience only and carry no liability for their operation.
These terms give you concrete actions you can take — not just obligations you carry. You have the right to review your transaction records at any time through your account dashboard once logged in. If a balance figure looks wrong, you can raise it directly with support using the contact paths listed below. Account details like your registered mobile number or email address can be updated through the account settings page; follow the verification steps shown there to confirm the change. If you disagree with a decision we have made about your account — a transaction dispute, a restriction, or a term you think was applied incorrectly — you can submit a formal query through our support channel. We will acknowledge it and respond with the reasoning. That process does not remove your rights under applicable local law in Bangladesh or eligible regions.
Your full transaction history is in the account dashboard after login — filter by date or payment method to find a specific entry.
Update your registered contact number or email through account settings; the page walks you through the verification steps required to confirm each change.
Submit a query through our support channel with the transaction reference shown in your wallet. We respond with a decision and the reasoning behind it.
Contact support to request account closure. Outstanding balances are handled according to the process shown in the account closure section of your settings page.
Questions about these terms — whether about a specific clause, your account status, or a transaction covered by this policy — go to the channels below. For wallet queries specifically, have your Nagad, Rocket, or Bank Transfer reference ready so the support team can locate the record quickly.
Open the chat widget from any page while logged in. For terms-related queries, describe the clause or transaction in question and include your account reference.
Send your query with your registered email address and the specific terms section or transaction you are asking about. We respond through the same address.
Some queries — like reviewing your terms acceptance history or requesting a record of your account activity — can be submitted directly through the support section of your account dashboard.
Your account data stays tied to your registered credentials — the mobile number or email you used to open the account. We use session cookies to keep your account state consistent across the pages you visit, so your balance and game history follow you from the cashier back to the lobby without a fresh login each time. You can manage cookie preferences through the settings shown in your browser; switching off functional cookies may affect how the account session behaves on your device. For account security, we apply verification steps at login and when account details are changed. Those steps are shown in the relevant page flows — follow the instructions exactly as displayed. If you believe your account has been accessed without your knowledge, contact support immediately through live chat or email.
Functional cookies maintain your logged-in state and keep your balance current as you move between pages. The cookie notice shown on first visit explains what each type does.
We retain account and transaction records for the period required under applicable rules. You can request a copy of the data we hold through the account dashboard support section.
Verification is required when you change your registered contact details or request a withdrawal. The specific steps are shown in the relevant account page at the time you make the request.
To request a correction to personal data we hold, or to ask about how your data is used, submit a request through the email support channel with your account reference included.
These are the questions we hear most often about the 5999b terms. If what you need is not here, reach out through the support channels listed above.
The version in your account dashboard after login is always the most current. We update the dashboard copy whenever the terms change, so that is the authoritative reference. The date of the last update is shown at the top of the terms page inside your account.
These terms cover your 5999b wallet balance and how we record your transactions. Nagad and Rocket each operate under their own terms on their side of the transfer. If a payment reaches 5999b but does not appear in your wallet, contact support with the provider reference number.
Submit a query through live chat or email with the specific decision you are disputing and your account reference. We respond with the reasoning and, where applicable, the clause in these terms that applies. That process runs alongside any rights you have under local law in Bangladesh or eligible regions.
Access depends on local law and eligible regions. We do not make any representation about legality in every location. Check your local regulations before opening an account, and review the eligibility section shown during account registration for the current access position.
Go to account settings while logged in and follow the contact-details update flow. The page shows the verification steps required to confirm the change. The updated number becomes the active contact detail once verification is complete.
We retain records for the period required under applicable rules. The exact retention period depends on the type of data and the region. To request a copy of the data we hold on your account, use the support section of your account dashboard.